FAQ

FAQ's for Afrochella Experiences are specific to the travel experience you have booked. View below specific FAQ's for your experience: 



Stay Only (Sorted Chale) FAQs

  1. Is this the Afrochella Festival Trip? Yes, this is the ONLY official Afrochella Festival trip.
  2. Can I pay by installment? 
Installments can be made by selecting Pay by installments when purchasing your package. Installments will be made on a monthly basis until November 7th and the number of installments will depend on date of purchase.
  1. Do I need to buy a ticket if I sign up for an Afrochella Package?
    No need to buy a ticket, your package comes with a free VIP Afrochella Festival ticket!
  1. Are my flights included in the package?
    Currently, trips with included flights are not available. All attendees must make travel arrangements on their own.

      5.What is the payment plan and cancellation policy?

 Installments can be made by selecting Pay by installments when purchasing   your package. Installments will be made on a monthly basis until November 7th and the number of installments will depend on date of purchase.

 

  1. What is the cancellation policy? Cancellation is possible but no refunds will be provided after purchase.
  2. Do I need a visa to enter Ghana?
    All visitors entering Ghana must have valid entry visas. There are two types of visas: Single entry and Multiple entries: Single entry visas are valid for a period of three months and must be utilized within three months from the date of issue. 

This type of visa can be used only one time. Multiple entry visas are valid for more than three months, and the duration is at the discretion of the Consular officer and should not/cannot be challenged. A multiple visa can be used multiple times within its duration or validity. Apply for your visa no earlier than October 3rd and no later than November 26th (www.ghanaembassydc.org). Visa on arrival is also available for a charge of $150.Please make sure that your passport is valid for at least six months following your return from Ghana, and that you have at least one blank page available for the entry stamp. 

8.What do I need to know about currency and exchanges?

The official Ghana currency is the Ghanaian cedi, with a symbol GH₵ and a code GHS. Expect to see banknotes of 1, 2, 5, 10, 20 and 50 GH₵. Cash is definitely the best option for you, whenever possible. 

You’ll be able to exchange dollars for Cedi at the hotel – usually better rates are offered for larger bills. Only newly issued USD are accepted. Yet, your best bet for a good rate may be cash withdrawal from ATMs. You can freely use a Visa and MasterCard in Ghana. American Express and Discover cards are rarely, if ever, accepted. Research the fees you may need to pay for using your credit card, as they can mount up. Use that opportunity to notify your bank of your travel plans, so they don’t cut you off for fear of fraud. 

Bargaining and tipping are both expected. Outside of more formal establishments and supermarkets, you’ll often be offered goods for a price 30-50% higher than the seller actually expects to earn. So feel free to work on driving prices down, though within reason and good taste. Negotiation is the Ghanaian way! For services rendered well, such as excellent service at a restaurant or hotel, tips are encouraged. 

  1. How many people can come on the trip? There are currently 60 places available for this trip.A waiting list form will also be made available so that once we have reached our capacity, we can reach out to guests on our waiting list should spaces become available in the future. 
  1. What are the COVID19 vaccination policy requirements in Ghana? If you’re fully vaccinated

All travelers aged 18 years and over are required to provide evidence of being fully vaccinated against COVID-19 at the point of embarkation and upon arrival into Ghana. The Ghana Health Service defines a fully vaccinated person as someone who has taken the full dose of vaccines approved and registered by the Food and Drugs Authority of Ghana. This is one dose of Johnson and Johnson, or two doses of AstraZeneca (Covishield), Pfizer-BioNTech, Moderna or Sputnik V.

You will need to present your vaccination certificate before boarding and on arrival. Expect this certificate to be checked multiple times before leaving the airport, including on leaving the plane, at the health counter, at immigration, and on leaving the airport. You may choose to carry a hard copy of your certificate with you if you are unsure you will have access to the electronic version during your journey.

There is no pre-travel or on arrival testing requirement if you are fully vaccinated.

If you’re a non-resident and you are not fully vaccinated you will not be granted entry into Ghana. Ground staff at your departure airport will not allow you to travel.

  1. What medical obligations do I need to fulfill to enter Ghana?Yellow Fever vaccinations are required to enter Ghana. Yellow Fever shots are valid for 10 years once administered. You must receive your vaccination no later than December 15th . Because one of the effects of the vaccination can be lowered immunity, it is suggested you receive your Yellow Fever vaccination 3 months prior to travel. There are also a number of recommended vaccinations listed on https://wwwnc.cdc.gov/travel/destinations/traveler/none/ghana. Be sure to consult your healthcare provider to consider what is best for you and your family and do your own research! We also love the idea of ensuring your immune system is at its peak and operating optimally while traveling. Take steps that feel right for you, under your healthcare provider’s guidance, to fortify and strengthen your system in ways you know works best for your body. We also recommend you take Malaria medicines before arrival to Ghana.

  1. Do I need travel insurance for this trip?Yes, all travelers are recommended to take out personal travel insurance ahead of the trip
  1. What are the sleeping arrangements at the hotel: All hotel rooms are shared rooms with twin beds. If you would like to share a room with someone specific, you will have to make that known in your registration form. You can send us a special request for a single bedroom, however please note that these will be provided on a first come, first served basis. You can email us at sortedchale@afrochella.com.
  2. What bank cards do you accept? Our payment provider paystack accepts debit and credit cards from all over the world, given that they are issued by MasterCard, Visa and Verve
  3. Will we have a list of places to go to in Ghana? Absolutely! We will provide you with a comprehensive list of the best places to visit and see in Ghana as part of your welcome bundle. You will be fully equipped with all the info you need to explore and enjoy Ghana! Our Sorted Chale reps will also be available to provide you with assistance on any additional information you need upon request.
     
  4. What should I pack to come to Ghana? Here are a list of recommended items to pack on your trip to Ghana: 
  • Sunscreen 
  • Mosquito repellant 
  • Insect Repellant 
  • Good walking shoes 
  • An adapter (Ghana mostly has three prongs, UK style outlet, so bring an adapter) 
  • Bottle for water 
  • Outfits for night outs
  • Neck pillow for excursions
  • Hats 
  • A warm heart and kind soul.


Flight & Stay (TravelMo) FAQs


General 

 

When will I receive my detailed itinerary?

 

The TravelMo Before We Go Packet provides ANY and ALL details surrounding your trip. Part 1 of the packet will be sent 90 days prior to departure and the final packet sent 30 days prior to departure.

 

What do I do about my Visa? 

 

TravelMo provides assistance with Visa processing. Please contact us for further assistance. All general information needed to process your visa will be found in your Part 1 Before We Go. 

 

I already have my flight, can I purchase an accommodation and tour package only? 

 

We would be more than happy to assist you, please send us an email for more information. 

 

Refunds 

 

Is my initial deposit refundable?

 There will be no refundable payments or deposits for the experience

 

What happens if I can no longer attend a trip I have already paid into?

There will be no refunds on cancelled trips regardless of payment status

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Late Payments 

I can’t make a trip payment on time, what happens now?

Payment due dates are outlined in your initial email and it is your responsibility to make these payments on time. 

We do understand that life happens so you have a grace period of two days after a payment due date to make your payment. 

Late payments of 14 days or more - If a payment has not yet been received 14 days after the due date and no payment arrangements have been made with TravelMo in writing, you will forfeit your spot on the trip. 

Need a payment extension? Just get in touch with us before your payment due date! We are willing to work with you so that you can make it on your trip. All we ask is that you communicate!

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Trip Changes

 

What happens if a change to accommodation or itinerary is made after I book?

 

Changes to accommodations outlined in our pamphlets are not likely but may occur due to circumstances beyond our control. In the event of a change to accommodation, you will be notified immediately and be provided with information on the new accommodations which will always be of equal or greater quality. 

If we make a change to any trip (such as accommodations and/or itinerary items expressly listed in the pamphlet), we will inform the guest(s) booked on the trip in question as soon as reasonably possible.

 

What happens if a trip is cancelled due to extenuating circumstances out of TravelMo’’s control?

Please see our booking terms and conditions section “ITINERARY CHANGES AND CANCELLATIONS” and our COVID-19 Policy for details.

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Room Arrangements

Do I have to share a room?

 

Double occupancy packages are based on two guest sharing one room. Rooming varies by trip and can vary from shared rooms with separate beds and shared king rooms. If you have booked a double room and would like to request a single room upgrade, you can do so no later than 30 days prior to departure. Please send your request to us in writing via email. 

 

How will I be roomed if I am traveling alone?

 

We generally curate our roommate list by pairing guest with someone of the same sex and age range. Most guests are traveling solo so you will not be the only one! Our group chats are a great way to get to know your travel mates and get comfortable pre-trip too. You will meet your roommate on day one and 100% of our solo travellers come as strangers and leave with new lifelong travel family.

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Trip Inclusions

 

What is included in the price I pay?

 

Each package purchased includes: accommodations, daily breakfast, welcome package, excursions per the itinerary, transportation to included excursions, trip host, dedicated trip tour guides, detailed itinerary and much more! 

 

What is not included in the price I pay?

 

What is not included in your cost: visa fees , passport fees, some meals, additional excursions not included in your itinerary, spending money, travel insurance.

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Do I need to purchase travel insurance?

 

For all who travel with us, you must have appropriate travel insurance that covers trip cancellation and interruptions. Your insurance must also include medical cover and personal accidents. If you opt out, you do so at your own risk and we will not be held liable for any loss you incur as a result.

You must ensure that your travel insurance protects for the full duration of the trip in respect of at least medical expenses, injury, death, repatriation, cancellation and curtailment with adequate and appropriate cover including medical emergency helicopter repatriation.

You should ensure that no exclusion clauses are limiting or excluding protection for the type of activities included in your trip.

You must ensure that all travel insurance purchased meets your particular personal requirements and you should arrange supplementary insurance if necessary.

It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. We will not be liable for any loss you incur if and insofar as you can claim for damages under a travel insurance policy.

You are required to carry proof of insurance with you and produce it if reasonably requested by us or our suppliers. Failure to do so may result in your being prevented from participating in certain activities without the right to any refund.

 

About TravelMo 

 

The founder of TravelMo, Modjinah, has always had a passion for traveling. Her first solo flight was at the tender age of 3! From there the travel bug took hold of her and the experience came naturally over the course of her life. From participating in studies abroad to group travels with friends and family, Modjinah has done her fair share of globetrotting. 

 From her passion to see the world from different angels, TravelMo was born. “TravelMo” was created to provide worry-free group and personalized travel experiences. 

Often times as travelers we go somewhere just to take and enjoy. It is the mission of TravelMo to be more than just your regular vacation and to offer opportunities for our travelers to give back and show appreciation to the cultures that have welcomed us.

The trips and events curated by TravelMo cater to every type of traveler! Whether you are looking to travel alone and make new friends or create new memories with old ones. 

Our passion to curate experiences for like-minded cohorts fuels the TravelMo brand. We look forward to hosting you on your next adventure!